FAQ's
If you have any questions feel free to contact us at hi@skinbuttr.com someone will get back to you within 72 hours Monday- Friday 9-2pm
Shipping & Orders
When will my order ship?
Orders typically ship within 3-5 business days. Once your order is processed, you’ll receive a confirmation email with tracking information.
How long does shipping take?
Domestic orders usually arrive within 3–7 business days after processing. Please allow extra time during holidays, sales, or due to carrier delays.
My package is delayed or missing — what should I do?
If your tracking hasn’t updated in a few days or you believe your package is lost, email us at [hi@skinbuttr.com] with your order number. We’re happy to help.
Product Questions & Skin Concerns
Are your products safe for sensitive skin?
Yes! Our formulas are made with clean, natural ingredients. That said, we always recommend a patch test first, especially if you’re prone to sensitivity.
Are your products pregnancy-safe?
Most of our ingredients are gentle, but we recommend checking with your healthcare provider if you're pregnant or breastfeeding.
I have eczema or another skin condition — can I still use Skin BUTTR?
Many of our customers with eczema or dry skin love our bodyBUTTRS, but every skin is unique. We’re happy to help you build a gentle routine — just email us.
How to Use
How do I use the bodyBUTTR?
Apply after showering while skin is still damp to lock in hydration. A little goes a long way — melt between palms and massage in.
How often should I exfoliate with your scrub?
We recommend 2–3 times per week. Always follow with bodyBUTTR to deeply hydrate and protect the skin barrier.
Can I use Skin BUTTR on my face?
Our body products are formulated for the body.
Returns & Refunds
Do you accept returns?
Due to the nature of personal care items, we are unable to accept returns once a product has been opened. If your product arrived damaged or incorrect, contact us within 7 days and we’ll take care of it.
What if I’m not satisfied with my order?
Customer satisfaction is everything to us. If something isn’t right, reach out — we’ll do our best to find a solution.
DISCLAIMER.......please be advised that the products for sale on our website are not intended to diagnose, cure, mitigate, prevent or treat any disease or health condition and they are not to be considered a Medical Device.